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Position Summary:

  • While adhering to department and company policies, the position requires extensive computer usage – typing, emails, data entry, database and web-based navigation, while assuring the timely receipt and filing of legal documents with the court systems in a team production environment.

Essential Duties and Responsibilities:
  • Update status of cases in Tracker and establish work priorities by pulling electronic reports for counties and/or Process Servers assigned
  • Communicate with servers daily either verbally or via email to obtain current case status
  • Follow up to ensure process is served within time guidelines established by client and/or KPIs 
  • Add case notes to Tracker regarding communication with Servers, Learn and apply client and county specific requirements to daily work production.
  • Become familiar with rules of Civil Procedure
  • Provide effective communication daily with clients, vendors and co-workers in a professional, courteous manner in person telephonically or electronically
  • Reroute documents to the Out of State department, Open mail/cases and route out as required
  • Review new cases data entry for accuracy 
  • Meet or exceed Key performance Standards regarding: timeliness of case status, case notes, and obtaining status to move cases to next phase of service,
  • Expedite resolution of errors made by Process Servers on submitted affidavits 
  • Develop understanding of court dockets  
  • Performs other duties as required

Minimum Qualifications (Education, Experience, Skills):

  • High school diploma or equivalent
  • Minimum one year of office experience
  • Professional communication skills, written and verbal 
  • Experience with office machine operations
  • Microsoft Office Suite experience (Outlook, Excel, Word) 
  • Ability to understand departmental operations and procedures
  • Familiarity with legal documents preferred